Help Center

FAQ

Product- related

Why are Australian products more expensive than those from overseas?

What is sulphur?

What Does Certified Organic Mean?

What is the difference between organic and natural products?

Who Certifies HOPAUS Dried Fruit as Organic?

Do you carry organic products?

Why do tree fruits go dark?

What is the difference between 'Roasted' and 'Dry Roasted' nuts?

Raw nuts and seeds are best stored in the freezer for freshness and longevity. Does this apply to roasted nuts (oil roasted and dry roasted)?

Are raw nuts healthier than roasted?

What is the difference between normal nuts and cooking grade?

What fats do nuts contain and how do they impact on cholesterol?

How fresh are your products? 

Need some tips to keep your nuts and seeds fresh, crisp, and delicious?

What is the shelf life of your products?

Does HOPAUS have any gluten free products?

Other

How much does postage cost for my order?

What is the procedure for returning the product?

I want to buy some product in bulk, but I don’t have a business?

I just placed my order can I make any changes to it?

I just placed my order, when will you charge my Credit card?

Can I order by phone?

Can I place an order online and pick it up to prevent a delivery fee?

When will I receive my order? 

Shipping

Which postcodes are eligible for Cash-On-Delivery?